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Social Sector

Not for profit Foundations Government body

What We Do

Gap assessment
Sustainability reporting
Beneficiary experience tracking
New initiatives assessment
Target population assessment
Micro market identification
Needs assessment
Unit economics of initiatives
Impact assessment study
Root cause research
CSI index setup
Operational practices, SOP setup and KPI formulation
Outcome assessment and impact reporting
Dossiers for initiatives for fundraise

Gap assessment

Who are the key stakeholders in the identified sector and what are their unmet, under-served and latent needs?
What are the different interventions run by stakeholders and what are their key areas of coverage?
According to the benchmark measurement, what are the different gaps and which is the most prominent?
Where are these gaps highest amongst the beneficiaries (geography, need, income levels, etc.)?
What tools have been / should be used for gap assessment?
What can be done to reduce or fill the gap?
What are the drivers / barriers to filling the above-mentioned gaps?

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Sustainability reporting

Which ESG risks are you most exposed to?
Which ESG reporting standards do you currently use?
What parameters do you currently refer to benchmark your environment risk mitigation initiatives? How do they map to actual business operations?
What parameters do you currently refer to benchmark your social risk mitigation initiatives? How do they map to actual business operations?
What parameters do you currently refer to benchmark your governance risk mitigation initiatives?

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Beneficiary experience tracking

What are the main touch points in beneficiary journey across different themes (education, healthcare, financial inclusion, etc.)?
How does the beneficiary journey start (digitally, self, agent, government centre, etc.)?
How is the experience with different establishments who deliver the product / service?
What are the main channels for communicating the various benefits and related details to the target beneficiaries?
What was the level of dependence on stakeholders across different touch points?
What are the specific pain points and areas for improvement at each touch point?
What is the level of satisfaction at different touch points during the journey?

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New initiatives assessment

Why was the intervention area (education, healthcare, etc.) chosen?
Who are the key set of beneficiaries that will be impacted because of your interventions?
Who are the key beneficiaries (#), and what are their key needs?
How is expected impact supposed to be measured?
What is the overall maximum, minimum and average gain expected out of the initiative?

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Target population assessment

Who are the key beneficiaries of the initiative? (age, gender, income levels, etc.)
Where do the beneficiaries consume the target benefit services (geography, rural / urban, etc.)?
How many beneficiaries do the existing initiatives impact?
What all geographies do the initiatives cover? (states / UT, rural / urban, etc.)
Are the target part of marginalized and weaker economic section?
What is the access to basic amenities for the target population?
Is there exclusion in service for few targeted population?

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Micro market identification

Why are the key beneficiary segments in the sector, and what are their key needs?
Which market provides the biggest segment of beneficiary from the proposed intervention?
What is the budget associated with the proposed intervention? Does the micro market intervention costs below that?
What are the barriers to enter in the market?
What are the regulatory mandates in the market?
What are the various opportunities and challenges in the market?

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Needs assessment

What are the key needs of the target population / beneficiaries in the identified intervention area? (education, healthcare, financial inclusion, etc.)
Do the existing programs or interventions meet the group’s needs?
What might be the best alternatives to existing programs for meeting the beneficiary’s requirements?
What are the key usage criteria across different intervention areas?
What is the frequency of usage and use cases across the identified intervention areas?

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Unit economics of initiatives

How significant are the gaps identified for the intervention to address?
What will be the estimate cost for going through with the intervention? Are the various cost heads easily measurable?
What will be the cost breakup for various phases of the intervention?
What are the checks and balances planned to avoid/minimize cost overruns?
What is the investment required for each intervention?

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Impact assessment study

Why to select a particular initiative for social impact intervention?
How many beneficiaries can be targeted?
What are the needs of the target group / beneficiaries?
Do the existing programs or interventions meet the group’s needs?
What might be the best alternatives to existing programs for meeting the beneficiaries’ needs?
How much resources are required to run / operate the identified initiative?
What are the tools and interventions which should be leveraged for realizing initiative potential?
What kind of intervention methods have been identified / short-listed for the initiative?
What are the contingency plans if the identified intervention methods do not work?
In how much time can the desired impact be achieved?

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Root cause research

What is the main target segment for the study?
What are the demographic cuts across the representative population?
Which are the main reasons / root cause for the issues faced by the representative population?
What are the needs of the target group / beneficiaries?
What is the relationship of development, access and profile interconnected?
Is there focus of stakeholders to address any immediate needs?
Does the problem area representative of emergence of behavior change in society?

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CSI index setup

What is the purpose of the intervention for the end beneficiary?
What kind of benefits is the beneficiary expected to receive?
How satisfied are you would the benefits that you have received? (for beneficiary)
What are you trying to measure via the CSI index (progress, experience, usage, etc.)?
Is the timeline for the benefits justified to the beneficiary?
Is the change management affecting the behaviours and perceived service delivery made significant experience change in other parameters?
Is the perceived service delivery augmenting self-esteem for beneficiary?

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Operational practices, SOP setup and KPI formulation

What are the different processes / task flows in the intervention?
Who are the different stakeholders involved in the delivery of the intervention and what is their dependency on each other?
What are the objectives from the SOP?
Are there enough number of SOPs for various important jobs and responsibilities?
Does the SOP have the following fundamental building blocks of SOP: title, introduction, actors / stakeholders, and steps and with due consideration for the future use of the information?
Who are the various stakeholders that are involved in this intervention and what are their objectives?

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Outcome assessment and impact reporting

What were the main gaps identified? To what degree have they been filled?
What has been the progress on the KPIs through the intervention?
What is the reason for this good / poor progress?
What impact has been created for the end beneficiary (previous levels vs current levels)?
What could have been done to improve the outcome for the beneficiary?
Should more resources have been allocated to improve the outcome?

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Dossiers for initiatives for fundraise

Define the need for the target social impact in detail. What is the motivation / cause for the intervention?
What are the plans / timelines for the intervention and deliverables?
What is the plan for ensuring adequate impact from the intervention planned?
Who would be the various stakeholders involved in the activity or impacted by the activity?
Are there any cultural, regulatory, safety related hurdles in executing the planned intervention?
What is the plan for tackling the hurdles identified above?
If executed successfully, what would be the impact of this intervention?

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Connect with our Social Sector Experts

Madhur Singhal

Mentor

Aryaman Tandon

Mentor

Hitesh Gossain

CEO, Network

Amar Choudhary

CEO, Intelligence & Insights

Aditya Thakur

Growth Leader, Operations

Related Case Studies

Accelerating adoption of EMR products to improve healthcare outcomes for patients with chronic diseases

Objective

Client wanted to improve reach of its products / solutions to ensure better healthcare management for people with chronic diseases such as diabetes, cardiovascular diseases, etc.
Identify partnership avenues for client to increase the adoption of its healthcare products

Methodology

Identified key pain-points by interacting with patient groups (80+ IDIs across ailment categories) and understood their consultation journey and diagnosis process
Established key needs / challenges of hospitals and treatment-centers in adopting and maintaining different products for patient care
Short-listed key partners (hospitals, diagnostic labs, MR outsourcing companies, etc.) with significant reach among the target population to increase the reach of client product

Impact / Outcome

Developed roadmap for client to improve reach of medical devices in under-privileged patients and identified key partners to enable wider reach

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Conducting training program for pilot initiative in educational content development

Objective

Client wanted to develop and disseminate ~200 hours of byte-sized curriculum-based educational videos for govt. school students for Math, in Hindi & Telugu
Craft and conduct a training program for select content creators / educators with emphasis on improving learning outcomes via better video-content creation

Methodology

Conducted in-depth need assessment of the beneficiary group (government school students) to align the education content with their capability, needs and expectations
Identified best practices for educational content creation, such as articulate script creation techniques, engaging pedagogy and immersive video creation practices
Understood and analysed the key needs and challenges faced by creators / educators in developing content via digital mediums

Impact

Conducted and formalized a two-day training material, which included rich knowledge sharing sessions and best-practices for creators / educators to create high-impact educational content

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Ed-tech customer sub-segmentation strategy for under-privileged children in India

Objective

Client wanted to understand and push adoption of EdTech solutions amongst under-privileged children

Methodology

Conducted on-ground research (50+ interviews) to develop in-depth understanding of current EdTech infrastructure and usage in relevant geographies and identified gaps for seamless adoption of EdTech solutions
Identified key pain-points of under-privileged children who use EdTech solutions as well as the key expectations of non-adopters from EdTech solutions
Crafted student-centric and efficient pedagogical processes for both adopters and non-adopters, as well as identified critical partnerships (with schools and government establishments) to strengthen EdTech infrastructure

Impact / Outcome

Helped client identify key intervention areas, setup processes, SOP & KPIs(stage-wise) for improving adoption of EdTech solutions among under-privileged children

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Enabling a leading bank to improve financial outcomes for its LIG customers

Objective

Client wanted to understand their performance and improve financial outcomes for their customers

Methodology

Conducted 20+ in-depth interviews and surveys with the bank’s customers to understand the customer’s current view of the bank’s services and identify key needs / expectations from the bank
Identified major gaps in bank’s performance against parameters / criteria important for customers
Developed a functional roadmap for the bank to improve its operational activities and develop new offerings aligned with customer expectations and inclusive of under-banked citizens

Impact

Enabled the client to identify key gaps in its banking services, expand banking services to under-privileged communities and improve experience for existing customers

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